Quantum's World-Class Customer Service And Support Program Receives Two Distinguished Industry Awards
Quantum Corp., a global leader in storage, today announced it has received two distinguished awards for achieving excellence across all key aspects of the customer experience through its service and support programs. For the second year in a row, Quantum has won a NorthFace ScoreBoard Award for exemplary customer service from Omega Management Group Corp. Quantum also has been honored as the winner of a Service & Support Professionals Association (SSPA) 2006 STAR Award for Best Practices. These significant awards highlight Quantum's world-class service and support practices as a key strategic differentiator among storage vendors.
In each case, Quantum was the only storage-focused company to earn these distinctions, demonstrating the company's approach to delivering outstanding service and support that focuses on the overall customer experience from product purchase through product life. Other well-known multiple-year winners of the Omega NorthFace ScoreBoard Award include Boston Scientific, GE Healthcare and Sony Electronics. Additional SSPA 2006 STAR Award winners include industry leaders such as Cisco, HP Services and Symantec.
These awards validate Quantum's dedication to rigorously enhance the customer experience by employing best-in-class practices and creating value-added services. Quantum offers a complete suite of StorageCare services, including warranty and service upgrades, installation and integration services, and proactive remote support through StorageCare Guardian.
"We are honored to be recognized by the Omega Management Group and the Service & Support Professionals Association for our high level of customer satisfaction and for our best-in-class service and support practices," said Todd Kreter, vice president, worldwide customer services for Quantum. "These important awards demonstrate our commitment to provide a superior customer experience -- from our leading backup, recovery and archive product portfolio to our sales engagement, delivery and service capabilities."
Omega NorthFace ScoreBoard Award
A 2005 Omega NorthFace ScoreBoard Award was presented to Quantum for achieving excellence in customer satisfaction in the areas of sales process, delivery process, field service, technical support, account management and training. The judging process included the review and evaluation of customer surveys taken throughout the calendar year, which were statistically representative of the total customer base.
For Quantum, these surveys included feedback from customers who purchased tape automation and disk-based backup systems within the previous 90 days. Among the key results, Quantum scored very highly on loyalty questions with these new customers. When asked how likely they were to recommend Quantum to a colleague, 93 percent answered either "definitely" or "likely" and when asked how likely they were to purchase from Quantum in the future, 92 percent responded either "definitely" or "likely."
"The NorthFace ScoreBoard Awards recognize organizations like Quantum who not only offer exemplary customer service but also center their existence on a deep commitment to exceeding customer expectations," said Anthony Santilli, chief customer officer of Omega Management Group Corp. "We congratulate Quantum on once again achieving this accomplishment and for its ongoing engagement to building long-term customer loyalty."
SSPA 2006 STAR Award for Best Practices
Earlier this week at the SSPA Conference in San Diego, Quantum was honored as the winner of the 2006 STAR Award for Best Practices in Outsourcing. This award recognizes companies for demonstrating outsourcing service and support practices that bring the most benefit to customers and shareholders.
"The SSPA STAR Award for Best Practices recognizes Quantum for its exemplary work in developing innovative business processes and delivering solid results in the area of outsourcing," said Bill Rose, founder and executive director of SSPA. "Quantum should be particularly proud of this distinction as the company was selected for this award by a committee of its peers."
In competing for this award, Quantum successfully demonstrated how its global service and support program leverages a blended model of Quantum resources and service partners. Consistency and effectiveness of this blended strategy are based on satisfaction rating goals and ensuring sourcing practices remain focused and aligned with Quantum's business objectives. Nominations were judged by a panel of service industry experts, and Quantum's worldwide service programs, knowledge-base tools, processes and performance metrics were all considered.
About Quantum
Quantum Corp., a global leader in storage, delivers highly reliable backup, recovery and archive solutions that meet demanding requirements for data integrity and availability with superior price/performance and comprehensive service and support. Quantum offers customers of all sizes an unparalleled range of solutions, from leading tape drive and media technologies, autoloaders and libraries to disk-based backup systems. Quantum is the world's largest volume supplier of both tape drives and tape automation and has pioneered the development of disk-based systems optimized for backup and recovery. Quantum Corp., 1650 Technology Drive, Suite 700, San Jose, CA 95110, 408-944-4000, www.quantum.com.