A couple hours of downtime can do a lot of damage — just ask any major retailer or small business owner. It means lost revenues, loss of customers — and the permanent loss of data. Combine that with the estimated cost of downtime for a small-to-midsize business (SMB) — a staggering $12,500 a day — and you’ve got an invoice that few organizations can afford to pay. To avoid this no-win scenario, managed services providers (MSPs) need to have a strong backup offering in place that follows best practices, including these six essential rules for data protection success:
1. Monitor Your Backups
Configuring automatic backup is a relatively painless process. While your customers are capable of doing this themselves, the value you can add is to monitor the status of backups to make sure they succeed and to retry if they fail. Depending on your service level agreements (SLAs), you may incur a penalty if you miss a backup and a device fails. As an MSP, your goal — always — is to avoid data loss and max uptime.
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