Data Recovery: Staples Teams With Seagate For Data Recovery Services

Seagate Recovery Services, a Seagate Technology company, recently announced an agreement with Staples, the world's largest office products company, to provide data recovery services to Staples' customers throughout the United States via its in-store EasyTech services staff. Through this agreement, Staples' customers can now take any brand or type of digital media requiring data recovery services to one of more than 1,400 Staples stores across the country. In each store, personnel will determine the specific data recovery needs and provide the appropriate services.

Consumer and business data is increasing at an exponential rate with more digital content being created between the years 2006 to 2008 than ever previously created. Today, the value of data far outweighs the cost of the media and computer systems on which the information is stored. When digital content is lost or inaccessible, customers need reliable, secure and professional recovery services. Staples, working with Seagate Recovery Services through its Security by Staples initiative, now provides a convenient and trusted environment for customers to receive the highest quality data recovery services.

"Staples is constantly striving to provide our customers with a complete offering of convenient, high-value services," said Rob DiPietro, director of product services at Staples. "Through our work with Seagate Recovery Services, Staples is able to offer our customers comprehensive data recovery solutions and help them protect their valuable digital assets."

Seagate Recovery Services has nearly 20 years of experience in recovering valuable data from a variety of media, including computer disc drives, RAID arrays, external drives, flash media, tape and optical media including CDs and DVDs. The company leverages the industry leading expertise of Seagate Technology – the leading global provider of disc drives - and is the first data recovery vendor to receive ISO 9001:2000 certification, ensuring the most sophisticated and reliable labs for recovering data.

Data loss can be caused by mechanical failure of a device, contamination, fire or water damage, human error or other factors. In most cases, the data can be recovered by trained technicians by using a combination of software technologies and/or physical reconstruction of the device.

Staples customers who have lost data can take their digital media to Staples EasyTech technicians who are trained to help customers with services such as hardware and software installations, data protection and security, and repair and troubleshooting. The EasyTech technicians will utilize Seagate Recovery Services expertise and resources to provide a free evaluation of the media, determine the cost of recovery and, once approved by the customer, attempt to recover the data. All recovered data will be returned to the customer on an external USB hard drive with a two year limited warranty. The customer can contact their local Staples store at any time to receive status updates on the progress of recovery. If no data is recovered, the customer is not charged for the service.

Staples EasyTech makes it easy for home and small business customers to get the most value out of technology implementations from a trusted source, in a convenient location, and at competitive prices. Staples EasyTech is available in all U.S. Staples stores and the in-store technicians will combine products with services to deliver tailored solutions that meet the unique needs of customers.

"With the growing amount of information and important records kept on personal computers and digital devices, there is a great need for customers to restore and preserve their data in the event of a hard drive crash or data loss," said Jay Remley, President of Seagate Recovery Services. "By combining the reach, convenience and in-store expertise of Staples EasyTech with Seagate Recovery Services' data recovery experience and knowledge, Staples customers will have access to an extremely valuable, reliable recovery service."

About Staples
Staples, Inc. invented the office superstore concept in 1986 and today is the world's largest office products company. With 69,000 talented associates, the company is committed to making it easy to buy a wide range of office products, including supplies, technology, furniture, and business services. With 2005 sales of $16.1B, Staples serves consumers and businesses ranging from home-based businesses to Fortune 500 companies in 22 countries throughout North and South America, Europe and Asia. Headquartered outside of Boston, Staples operates more than 1,800 office superstores and also serves its customers through mail order catalog, e-commerce and contract businesses. More information is available at www.staples.com. Resources for customers on how to assess their data protection and vulnerabilities can be found at www.staples.com/SecuritybyStaples.

About Seagate Recovery Services
Seagate Recovery Services, a wholly-owned subsidiary of Seagate Technology, is an industry forerunner and innovator in data recovery, data migration, duplication and eDiscovery solutions that transform inaccessible data into accessible data. The company's solutions are designed to effectively manage the impact of switching and transferring data to and from any storage platform and format while ensuring business continuity and cost competitiveness. Seagate Recovery Services is the industry's first ISO 9001:2000 certified recovery services provider, serving thousands of consumer and business clients from its facilities around the globe. The company also provides 24 x 7 onsite critical response support anywhere in the world, in lab services, and software-based recovery products. For more information, please contact a Seagate Recovery Services expert at 800 475-0143 or visit services.seagate.com.

SOURCE: Seagate Recovery Services